posted March 13, 2023
Responsible for performing all spa services including massage and body treatments. To provide a level of excellence in guest service to internal and external guests. Other responsibilities include various tasks for the upkeep of the spa facility to ensure spa standards meet guest expectations. These tasks include but are not limited to the upkeep of locker rooms, hallways, reception area, retail area and individual treatment rooms.
Responsibilities and Duties:
Provides a comfortable and relaxing environment for all guests.
Knowledgeable on all services provided and must execute each service in a professional and efficient manner.
Maintains a professional demeanor throughout the service to include the introduction, service and post service.
Customizes treatments based on guests needs.
Suggests to guests other beneficial treatments offered in the spa.
Understands the ingredients in products and can explain their benefits to the guests.
Answers guest’s questions in a knowledgeable and professional manner.
Understands and uses universal precautions when providing services. Assesses contraindications of guest that may prevent service from taking place.
Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered.
Recommends products for home
Performs all treatments on services’ menu based on current certifications.
Begins and ends all treatments on time.
Works assigned schedule.
Ensures that work areas are clean and set according to procedures.
Informs the Lead Therapist and/or Spa Director of product needs.
Creates and maintains client cards with treatment notes, when appropriate.
Attends all scheduled meetings.
Attends schedules professional trainings.
Completes other duties assigned by the Lead Therapist and/or Spa Director.
Cleans and disinfects all equipment on a daily basis.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
Reports any incident or accident to the Lead Therapist and/or the Spa Director.
Completes all assigned side work.
Performs other hotel duties as assigned
Ability to stand on feet the majority of the work day.
Ability to explain various treatments/services to guests.
Excellent customer service skills and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic and motivational.
Must be able to portray a professional manner, discretion, and appearance.
Excellent verbal and written skills.
Strong team player.
Must be comfortable with product recommendation.
Must be aware of body mechanics in order to prevent injury.
Other Expectations:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Experience: Previous massage experience preferred. Ability to lift a minimum of 25lbs. required.
Licenses or certificates: Must maintain all current licenses and certifications that are required on a state and local level.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Other:
Additional language ability preferred.
Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
115 Room Resort
A majestic mountainside destination in Stowe, Vermont that blends the gracious charm of a ski lodge with the luxurious amenities of a world-class resort. This is Topnotch. Much like a countryside auberge, you’ll find an intimate and serene escape at our New England luxury resort – one that brings nature seamlessly into the conversation. And inspires conviviality at every turn. With only 68 rooms and 23 luxurious resort homes, and many to welcome few, our Vermont country retreat offers an unyielding focus on the hotel experience and on characteristics that separate the extraordinary from the ordinary.
Surrounded by a 120-acre wooded estate in Stowe, Vermont, our personality is defined by the close company we keep with the mountains. And by the many invitations this environment extends. Here, you can do anything (well, nearly anything) you want. Cross-country and downhill skiing (we’re two miles from Mt. Mansfield). Golfing, horseback riding and sleigh rides, hiking, biking. Or escape to your balcony with a good book – or a chaise by our indoor and outdoor pools – and drink in the sights, the air, the moment.
Our Topnotch Spa is considered one of the world’s top resort spas by Spa Finder, Condé Nast Traveler and Travel + Leisure. And is committed to creating bliss. Tennis? With six outdoor and four indoor courts, as well as a USPTA-certified international staff, our Tennis Center is ranked one of the Top Ten U.S. Tennis Resorts. Close by, one of the most beguiling of New England towns, Stowe, Vermont, offers a legendary mix of shops, culture, cafés and hospitality.
4000 Mountain Road
Stowe, VT 05672
Telephone (802) 253-8585
Website www.topnotchresort.com
Managed by Spire Hospitality