Housekeeping Supervisor

The Grove Resort & Water Park Orlando
Winter Garden, FL

posted January 29, 2023

Housekeeping Supervisor

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Description

Join Spire Hospitality in helping create unforgettable guest experiences.

We’re redefining hospitality with a focus on People, Passion, and Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.

Weekend/flexible availability

Responsibilities and Duties:

  • Check all rooms and prepare housekeeping report.
  • Reports status of rooms to Executive Housekeeper or Front Desk.
  • Observe room attendants for appearance, name badges and keys.
  • Check housekeeping carts for linens, supplies and neatness.
  • Inspect rooms cleaned in assigned areas.
  • Reports any unusual activity or appearance to the Executive Housekeeper
  • Train and orientate new Room Attendants.
  • Assist the Room Attendants when necessary. Relieves in the case of an emergency.
  • Ensure that storerooms are cleaned and stocked with linen supplies daily.
  • Supervise work of Room Attendants.
  • Check assigned area at close of day making sure all equipment and supplies are stored and locked securely.
  • Assist in inventory of linen and supplies.
  • Report rooms status in assigned area at end of day.
  • Report repairs which are needed to Executive Housekeeper
  • Report lost/found articles to Executive Housekeeper
  • Maintains inventories of amenities, chemical and other supplies to ensure items are in stock and reorders in timely manner.
  • Coaches, counsels and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
  • Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.
  • Coordinates with laundry to ensure room linen is picked up and delivered to meet guest room needs.
  • Performs other related duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to read and write basic English in order to complete necessary reports and understand information from hotel, regional or corporate offices.
  • Ability to communicate effectively and pleasantly with guests and staff as is necessary to effectively run the department.
  • Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
  • Ability to move throughout building, bend, stoop and reach to assist other staff members complete their individual tasks if situation demands.
  • Ability to supervise others.

Other Expectations:

  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
  • Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Qualifications

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guests rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied room reports, verify status, determine discrepant rooms, prioritize room cleaning, and update status of departing owner/guest rooms. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.

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The Grove Resort & Water Park Orlando

844 Room Resort

The Grove Resort & Water Park Orlando

The Grove Resort & Water Park Orlando is an expansive 106-acre hotel destination located just six miles from Walt Disney World® Theme Parks, with free transportation to Walt Disney World® Ticket and Transporation Center (Near Magic Kingdom® Park). Set on Lake Austin and amid a portion of Central Florida’s conservation grounds, The Grove is a sanctuary from the boisterous pace of the outside world.

Spacious two and three bedroom suites with fully equipped kitchens, full-size washers and dryers, multiple bathrooms, and screened in balconies offer guests the comforts of home, while the resort’s hearty collection of amenities deliver the luxuries of a full-service resort.

Careers 

We’re Redefining Hospitality With A Focus On People, Passion, And Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.