Lobby Ambassador

Seattle Airport Marriott
Seattle, WA

posted January 28, 2023

Lobby Ambassador

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Lobby Ambassador

Department: Front Office FLSA Designation: Nonexempt Reports to: Front Office Manager

Compensation: Hourly $19.64 USD

Job Overview:

Ensure a friendly greeting to all guests within the lobby and provide exceptional service for an unforgettable experience.

Responsibilities and Duties:

  • Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding hotel and amenities.
  • Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
  • Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
  • Observe and maintain health and safety standards.
  • Cleaning and disinfecting frequently touched surfaces and shared objects each time they are used.
  • Take drink orders from customers accurately and with a positive attitude.
  • Prepare and serve coffee and tea drinks.
  • Properly handle and maintain all equipment’s.
  • Serve customers quickly and efficiently.
  • Cleaning and disinfecting frequently touched surfaces and shared objects each time they are used. For example: Handrails, slides, lounge chairs, tabletops, chairs, door handles and surfaces of restrooms, handwashing stations and showers.
  • Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
  • Clean ashtrays and empty trash.
  • Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
  • Performs other hotel duties as assigned by Manager.

    Specific Job Knowledge and Skills:

  • Passion for guest service
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 50 lbs. continuously throughout shift.

    Date Revised: October 21, 2020

    Other Expectations:

  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
  • Complies with health and safety rules, regulations and procedures to maintain a safe environment.

    Hotel Specific:

    Working Conditions:

    Physical Demands:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.

    Date Revised: October 21, 2020


    Previous hotel or guest service experience preferred.


    All employees must maintain a neat, clean and well-groomed appearance (specific standards available).


    Additional language ability preferred.


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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    Seattle Airport Marriott

    462 Room Hotel

    Enjoy an ideal location to downtown Seattle with LightRail

    From the moment you enter the lobby, you'll know Seattle Airport Marriott is far beyond ordinary. As one of the premier Seattle airport hotels, we welcome you with a warm, stone fireplace and a magnificent two-story wood-beamed atrium, providing the ideal setting to unwind and get comfortable. Settle down in style with our spacious guest rooms, equipped with the latest technology and upscale amenities. Jump-start the day by ordering breakfast in your room, or sample the many tasteful options offered at Aqua Terra Restaurant. Our shuttle service to Seattle-Tacoma International Airport (SeaTac), just 2 miles away, is available 24-hours. For fueling fun off site, enjoy easy access to Downtown Seattle, the Museum of Flight, the Japanese Garden and the Experience Music Project/Science Fiction Museum from our hotel.