Front Desk Agent

Renaissance Minneapolis Bloomington Hotel
Minneapolis, MN

Posted September 22, 2022

Front Desk Agent

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Responsibilities And Duties

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear

    speaking voice, listen to understand requests, respond with appropriate action and provide accurate

    information such as outlet hours and local attractions.

  • Complete the registration process by inputting and retrieving information from a computer system,

    confirming pertinent information including number of guests and room rate. Promote marketing

    programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys,

    certificates, coupons and refreshment center keys as appropriate. Requires continual standing and

    movement throughout front office.

  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash

    make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks,

    and other forms of payment. Perform accurate, moderately complex arithmetic functions using a

    calculator. Post charges to guest room and House accounts using the computer.

  • Promptly answer the telephone using positive and clear English communication. Input messages

    into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail,

    small packages and facsimiles for customers as requested.

  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction,

    research and attempt to resolve problem within established guidelines; may include turning

    problem over to a supervisor.

  • Field guest complaints, conducting through research to develop the most effective solutions and

    resolve complications such as location changes or credit issues. Listen and extend assistance in

    order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc.

    Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and

    implement detailed steps by using experienced judgment and discretion.

  • Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
  • Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer

    in opening the deposit box lock.

  • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of

    incoming faxes using the message function of the computer.

  • Use the photocopier to make copies of items as required.
  • File registration cards in room number order.
  • Retrieve registration cards from the files for each check out.
  • Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

Specific Job Knowledge And Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

  • Considerable skill in the use of a calculator to prepare moderately complex mathematical

calculations without error.

  • Ability to effectively deal with internal and external customers, some of whom will require high

levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve

conflicts.

  • Ability to stand and move throughout the front office and continuously perform essential job

functions.

  • Ability to read, listen and communicate effectively in English, both verbally and in writing.

  • Ability to access and accurately input information using a moderately complex computer system.

  • Hearing and visual ability to observe and detect signs of emergency situations.

Qualifications

  • Any combination of education and experience equivalent to graduation from high school or any

other combination of education, training or experience that provides the required knowledge,

skills, and abilities.

  • No special licenses required.

  • No prior experience required. Prior hospitality experience preferred.

  • Additional language ability preferred.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Renaissance Minneapolis Bloomington Hotel

250 Room Hotel

Find a MN vibe at our Bloomington hotel

Discover all the Twin Cities, MN, have to offer at Renaissance Minneapolis Bloomington Hotel. Our hip, recently refreshed hotel is a short drive from the Minneapolis-Saint Paul International Airport, as well as the Mall of America, US Bank Stadium and light rail. Work out in our 24-hour fitness center or heated Junior Olympic-sized pool. Foodies appreciate our on-site restaurant LARS, which serves modern cuisine with a playful Minnesota twist. Our hotel restaurant is now open for guests to dine in for breakfast and dinner. If you're visiting Bloomington, MN, for a meeting or wedding-related event, book our flexible, 4,360-square-foot function space, which boasts conference planners and custom catering menus. At the end of the day, relax in an upscale hotel room that has been refreshed for extra comfort. Explore all Minneapolis and Saint Paul have to offer from Renaissance Minneapolis Bloomington Hotel.


Renaissance Minneapolis Bloomington Hotel

5500 American Boulevard West

Minneapolis, MN 55437