Owner Services Coordinator

The Grove Resort & Water Park Orlando
Winter Garden, FL

Posted September 12, 2022

Owner Services Coordinator

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When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.

Job Overview

To ensure that all owner services requests are handled in a professional and timely manner, while ensuring that the owners accounts are correct.

Requirements

  • Skills Maintain a warm and friendly demeanor at all times.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Ability to work flexible schedule to include weekends and holidays.
  • Must possess minimum 3 years hotel guest service experience
  • Proficient in Word, Excel, PowerPoint, and other systems as needed.
  • Must possess excellent communication skills, both written and verbal.
  • Proven Customer Service skills, computer literate and ability to manage multiple tasks simultaneously.
  • Bilingual English and Spanish Required.
  • Prepare relevant documentation for potential buyers
  • Discuss Programs with Potential buyers.
  • Processing closing documents and maintain individual unit owner records.
  • Assist in maintaining the HOA receivables on a current and accurate basis.
  • Assist Unit owners with all inquiries.
  • Assist in the preparation of monthly Rental Statements.
  • Conduct research and correspondence as required.
  • Update accurately the owners File Audit worksheet for insurance and agreement expiration dates.
  • Maintain and organize files
  • Ability to prioritize and work independently.
  • Will also be responsible for any other task assigned or required by manager and/or the department head.
  • To communicate effectively with all departments.

Grooming:

Business casual.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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The Grove Resort & Water Park Orlando

844 Room Resort

The Grove Resort & Water Park Orlando

The Grove Resort & Water Park Orlando is an expansive 106-acre hotel destination located just six miles from Walt Disney World® Theme Parks, with free transportation to Walt Disney World® Ticket and Transporation Center (Near Magic Kingdom® Park). Set on Lake Austin and amid a portion of Central Florida’s conservation grounds, The Grove is a sanctuary from the boisterous pace of the outside world.

Spacious two and three bedroom suites with fully equipped kitchens, full-size washers and dryers, multiple bathrooms, and screened in balconies offer guests the comforts of home, while the resort’s hearty collection of amenities deliver the luxuries of a full-service resort.

Careers 

We’re Redefining Hospitality With A Focus On People, Passion, And Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.