PBX AtYourService Attendant

Los Angeles Marriott Burbank Airport
Burbank, CA

Posted December 6, 2022

PBX AtYourService Attendant

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The Los Angeles Marriott Burbank Airport is seeking a Full-Timeenergetic, positive, self starting PBX At Your Service Attendantto take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space.

Job Overview

Answer internal and external telephone calls in a friendly and courteous manner, direct

calls through the hotel switchboard. Input wake up calls and messages into the system, retrieve messages

as requested. Actively coordinate communications within the hotel including emergency procedures,

alarms, life safety, natural disaster, and shuttle van services, acting as a liaison to all appropriate local

Emergency Services.

Responsibilities And Duties

  • Promptly answer telephone calls speaking English, greet callers with a positive and clear voice.

Listen to ascertain the correct extension. Reading and using a moderately complex computer

console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time

to continuously perform essential functions.

  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve

messages from the computer as requested. Read and verbally recite exact messages for guests. May

include recording reservations during special hotel programs.

  • Receive wake up call information, input cautiously into the automated wake-up system and verbally

confirm time to guest.

  • Act as liaison between guest and security, guest services or engineering. Provide timely information

via paging system and two-way radios to employees in response to emergencies and guest requests

such as plumbing problems, airport shuttle service, etc.

  • Briefly answer basic inquires, such as time, extension numbers, outlet hours, etc.

  • Remain calm and polite especially during emergency situations and/or heavy hotel activity. Listen

to details to identify nature of problem and respond appropriately in accordance with established

procedures. Initiate emergency response as necessary and legibly document pertinent details.

Resolve complications and complaints such as missed wake up calls or missed messages using

previous experience and good judgment.

Specific Job Knowledge And Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

  • Ability to effectively deal with employees and customers, some of whom will require high levels

of patience, tact and diplomacy to defuse anger and collect accurate information.

  • Considerable ability to listen effectively and speak English clearly on the telephone in a polite and

understandable manner.

  • Ability to access and accurately input information using a moderately complex computer system.

  • Ability to read the English language to fully comprehend and communicate clearly all guest

messages.

  • Ability to sit and continuously perform essential job functions in confined spaces in close proximity

to other employees.

Other Expectations

Regular attendance in conformance with the standards, which may be established from time to time, is

essential to the successful performance of this position. Employees with irregular attendance will be subject to

disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to

reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with rules and regulations for the safe and

efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to

disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination

of the following supportive functions, with the percentage of time performing each function to be solely

determined by the supervisor based upon the particular requirements of the hotel.

  • Operate facsimile machine to send, receive, and log transmissions. Notify guests using the message

function of the computer of incoming faxes, package and express mail deliveries.

  • File departure registration cards alphabetically error-free.

  • Maintain an alert, attentive, calm and reassuring tone of voice

  • Be responsive to guests’ requests by communication their needs to appropriate departments in a

prompt and courteous manner.

  • Other duties and special projects as assigned by the supervisor such as room reservation processing,

selected guest service functions.

Working Conditions

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition

exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or

condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects,

including the human body. Sedentary work involves sitting most of the time but may involve walking

or standing for brief periods of time. Jobs are sedentary if walking and standing are required only

occasionally and all other sedentary criteria are met.

Environmental Conditions

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is

considered “inside” if the worker spends approximately 75 percent or more of the time inside.

Qualifications

Education

  • Any combination of education and experience equivalent to graduation from high school or any other

combination of education, training or experience that provides the required knowledge, skills and

abilities necessary to perform the functions of the job.

Experience

  • No prior experience required. Prior hospitality and/or communications experience preferred.

Licenses Or Certificates

  • No special licenses required. Grooming: All employees must maintain a neat, clean and well-groomed

appearance (specific standards available).

Other:

  • Applicants with additional language skills preferred.

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Los Angeles Marriott Burbank Airport

488 Room Hotel

Experience our Burbank hotel near Universal® and Hollywood

The Los Angeles Marriott Burbank Airport is ready to roll out the red carpet for you, with 4-star hotel amenities and a wonderful location. Whether you're in Burbank for work or to explore Universal Studios®, the Hollywood Walk of Fame and Warner Bros. Studios, we'll make you feel at home, with spacious accommodations and a commitment to friendly service. Savor creative cuisine and delicious drinks at E.D.B., our outdoor restaurant, or enjoy a meal at Daily Grill and a cup of Starbucks® coffee at Media Lounge. Elsewhere at the hotel, you can challenge yourself to a workout at the fitness center, or take a dip in one of our two outdoor pools, located at the East and West Towers. Relax by the fire pit, or snooze in one of our shaded cabanas. With over 45,000 square feet of versatile space, our hotel is one of Burbank's premier destinations for meetings and events. And our complimentary airport shuttle service makes travel stress-free. Plan your visit to the 4-star Los Angeles Marriott Burbank Airport today.