Reservations Sales Agent

The Grove Resort & Water Park Orlando
Winter Garden, FL

Posted September 23, 2022

Reservations Sales Agent

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Join Spire Hospitality in helping create unforgettable guest experiences.

We’re redefining hospitality with a focus on People,Passion, and Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.

Role And Responsibilities

As a Reservations Sales Agent, you will deliver superior customer service and process reservations in a professional efficient manner.

  • Provide guests with the best-in-class service by promptly answering calls in a friendly manner. Process guest inquiries, understand needs, and provide information related to accommodation types, availability, rates and amenities. Secure reservations based on guest preferences and availability.
  • Confidently provide guests with accurate information regarding the hotel, facilities, property features and benefits, systems, processes, sales techniques, special promotions and local area attractions.
  • Effectively collaborate and communicate within department and with other departments to ensure that the daily challenges/changes/issues are handled. Attend daily pre-shift/monthly meetings.
  • Participate and comply with all training and reservation programs such as upselling/cross-selling to maximize revenues.
  • Complete other duties and projects as assigned by the Reservations Manager.

Specific Job Knowledge And Skills

We are looking for an individual with the following knowledge, skills, and abilities that demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation.'

  • Ability to interface with guests and work well under pressure in a fast-paced environment while demonstrating patience and strong problem-solving skills.
  • Possess the ability to listen effectively and deliver professional telephone etiquette.
  • Develop proficiency of working in a moderately complex computer system (property management system), be able to input and access data as well as run and interpret reporting.
  • Demonstrate excellent verbal and written communication skills.
  • Administrative skills to include: email response/follow up, filing, organizing and other tasks.

Physical Demands /Work Environment

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • Ability to sit and work in confined spaces throughout the shift on a computer and phone.
  • Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Some sedentary office work to complete reports and other computer-related projects.

Other Expectations

  • Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This may include nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Flexible schedules may be available.

Qualifications

  • Previous customer service or hotel experience in reservations, front office, or sales is preferred.
  • Previous training or experience with maintaining professional and friendly phone etiquette and customer service.
  • High school diploma required.
  • Proficient in Microsoft Outlook.
  • Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is beneficial to provide a personalized experience to our guests.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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The Grove Resort & Water Park Orlando

844 Room Resort

The Grove Resort & Water Park Orlando

The Grove Resort & Water Park Orlando is an expansive 106-acre hotel destination located just six miles from Walt Disney World® Theme Parks, with free transportation to Walt Disney World® Ticket and Transporation Center (Near Magic Kingdom® Park). Set on Lake Austin and amid a portion of Central Florida’s conservation grounds, The Grove is a sanctuary from the boisterous pace of the outside world.

Spacious two and three bedroom suites with fully equipped kitchens, full-size washers and dryers, multiple bathrooms, and screened in balconies offer guests the comforts of home, while the resort’s hearty collection of amenities deliver the luxuries of a full-service resort.

Careers 

We’re Redefining Hospitality With A Focus On People, Passion, And Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.