Bell Captain

The Grove Resort & Water Park Orlando
Winter Garden, FL

Posted July 25, 2022

Bell Captain

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Join Spire Hospitality in helping create unforgettable guest experiences.

We’re redefining hospitality with a focus on People,Passion, and Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.

Job Overview: Ensure that all guests receive a friendly and warm welcome when they enter.

Responsibilities And Duties

  • Train all bell persons and van drivers

  • Insure all employees are outgoing and display a positive image to guests

  • Inspect van on a daily basis for cleanliness and safety

  • Schedule bell persons to insure adequate coverage

  • Conduct weekly training sessions with all employees

  • Ensure all VIP’s are personally greeted and escorted to their guest rooms

  • Lobby area is kept neat and free from trash, etc.

  • Attend meetings as designated

  • Periodically inventory all equipment and supplies to ensure adequate quantities

  • Maintain rack brochure with adequate levels

  • Perform any reasonable task deemed necessary by the Front Office Manager

  • Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner

  • Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.

  • Clean and polish carts and other equipment used in the department.

  • Answer the Bell Desk phone and provide information as needed.

  • Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Specific Job Knowledge And Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to understand and follow written and/or verbally in English.

  • Ability to effectively communicate verbally in English.

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to lbs. continuously throughout shift.

  • Ability to stand, walk and/or sit and continuously perform essential job functions.

  • Sufficient manual dexterity in hands to be able to load and unload luggage.

  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Other Expectations

  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

  • Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.

  • Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

  • Constant standing and walking throughout shift

  • Occasional lifting and carrying up to lbs

  • Frequent kneeling, pushing, pulling, lifting

  • Frequent ascending or descending ladders, stairs and ramps

Qualifications

  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.

  • Valid, current driver’s license.

  • No prior experience required. Prior guest service or other hospitality experience preferred.

  • Additional language ability preferred.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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The Grove Resort & Water Park Orlando

844 Room Resort

The Grove Resort & Water Park Orlando

The Grove Resort & Water Park Orlando is an expansive 106-acre hotel destination located just six miles from Walt Disney World® Theme Parks, with free transportation to Walt Disney World® Ticket and Transporation Center (Near Magic Kingdom® Park). Set on Lake Austin and amid a portion of Central Florida’s conservation grounds, The Grove is a sanctuary from the boisterous pace of the outside world.

Spacious two and three bedroom suites with fully equipped kitchens, full-size washers and dryers, multiple bathrooms, and screened in balconies offer guests the comforts of home, while the resort’s hearty collection of amenities deliver the luxuries of a full-service resort.

Careers 

We’re Redefining Hospitality With A Focus On People, Passion, And Purpose. Join Us.

At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.