Host Person - Drago's

Hilton Jackson
Jackson, MS

Posted November 14, 2022

Host Person - Drago's

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Principle Responsibilities & Position Purpose

Greet and escort guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a

courteous and efficient operation of the dining room to ensure guest satisfaction. Operate table

managements system and seating rotation chart accordingly, monitor flow of restaurant and communicate

with management to accurately quote wait times.

Example Of Duties

ESSENTIAL FUNCTIONS

Average

Percent

of Time

25 % Meet and greet guests as they arrive, escort them to their table and present menu.

Communicate to guests while seating to ensure proper welcome is given to the guests as they

are walked to their table. Remove additional plates and silverware and return to proper

stations.

20 in% pr Maintain proper set-up of dining room. Assign stations to service staff and assist management

with checking side work and closing duties for service and bus staff. Assists in pre bussing tables

to help bus person and server. Runs oysters from oyster bar.

15 % Read, maintain and make daily entries in log book to coordinate communication between shift

and management.

15 % Operate table management system and proper server rotation sheet. Ensure proper rotation and

seating is logged. Communicate flow of seating to management and accurately quote waite

times.

10 % Receive, record, and make any necessary arrangements for large party reservations and

special functions in the restaurant.

10 % Perform opening and closing duties. Assist others with side work to include cleaning, stocking,

and rolling silverware.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of

the following supportive functions, with the percentage of time performing each function to be solely

determined by the supervisor based upon the particular requirements of the company.

 Perform other duties as requested by management/supervisor, such as carrying pitchers, coffee and/or tea

pots throughout outlet, refilling guests' cups as requested, handing special guest requests, and ensuring guest

satisfaction.

 Assist buspersons to clear dirty table settings and prepare tables for resetting. promptly and consistently reset

all service ware as prescribed.

 Maintain an open line of communication between guests, management, and service staff.

 Attend required meetings/training sessions.

Physical Requirements

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking, climbing stairs Constant

Crouching/Bending/Stooping Occasional

Reaching Occasional

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting/Carrying( 40 lbs) Constant

Travel Rare

OTHER DUTIES

Regular attendance in conformance with the standards, which may be established by department from time to

time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the

potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be

trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged

or lost PPE, or equipment that does not fit properly, to your Manager. Items required, but not provided by

Management Are As Follows

 Black Slip Resistant Shoes

ORGANIZATIONAL RELATIONSHIPS

Positions Directly Reporting To This Position (Titles)

 None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

 Knowledge of restaurant operations, to include appropriate staffing levels, service equipment, and guest

relations

 Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional

materials, event orders, and similar written materials

 Ability to speak the English language sufficient to conduct small team member meetings to impart new

information.

 Ability to remember, recite, and promote the variety of menu items offered.

 Ability to move throughout a crowded room to seat guests.

 Ability to effectively deal with internal and external customers, some of whom will require high levels of

patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

QUALIFICATION STANDARDS

EDUCATION

High school graduate or equivalent required.

EXPERIENCE

One (1) year of Host/Hostess experience preferred.

LICENSES OR CERTIFICATES

Ability to obtain any government required licenses or certificates

CPR Certification and/or First Aid training preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or

required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

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Hilton Jackson

278 Room Hotel

Luxury Accomodations in Jackson

The Hilton Jackson hotel offers classic elegance and exemplary customer service in the heart of Mississippi. Conveniently located at Interstate 55 and County Line Road, the hotel is just 13 miles from the Jackson-Evers International Airport. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as the 24-hour business center.